The VERY Helpful Troubleshooting Guide

for Listening to KFNN

We urge you to work through these problems before you contact us.
These are the steps we'll walk you through first.

1. I can't access the stream. It won't work!
2. I have all of the latest and greatest updates and it still won’t work!
3. I'm getting a "session expired" error.
4. I have a Mac, what do I do?
5. What are the minimum requirements for the streams?
6. What information do I need to configure my firewall?
7. Is it my pop-up blocker?
8. I'm running a Linux box. What about me?

1. First things first. If anything on the web (including our player) doesn't work on the first try, refresh your browser by hitting 'F5' on your keyboard.

Next, you may not have the latest versions of the critical software needed to access the online media. Always check your system for the latest updates vailable for Internet Explorer and Windows Media Player.

Click on the links below to get the FREE updates:
IE and Windows Operating System updates, patches and fixes.
Latest Windows Media Player compatible with your system.

Are you behind a firewall, perhaps? Click here

If, after making these changes, you still cannot access the feed, delete the cache files in your browser. Here are instructions for doing this in Internet Explorer and Firefox.

Internet Explorer:
a.Open Internet Explorer, click on the 'Tools' menu and select 'Internet Options.'
b.Click the button 'Delete Files.'
c.Hit 'OK.'

*To avoid this in the future, follow these steps.*
a.Open Internet Explorer, click on the 'Tools' menu and select 'Internet Options.'
b.Click the 'Settings' button in the 'Temporary Internet Files' section.
c.Choose 'Every visit to the page'
d.Hit 'OK.'
e.Hit 'F5' to reload the player.

Firefox
a.Open Firefox, click on the 'Tools' menu and select 'Options.'
b.Select the 'Privacy' category.
c.Click the 'Clear' button in the 'Cache' sub-category.
d.Hit 'OK.' and close the 'Options' window to finish up.
e.Now reload the player.

2. Check all of the suggestions below:

a. Please make sure and use only Internet Explorer to access the online player. If you use an AOL browser, a browser with frames like Hotmail, or any other specialized/altered browser, you may not be able to get the online player to work properly. Just make sure and open a new window of Internet Explorer before you try to open the player and/or website.

b. Make sure you don't have a pop-up blocker on your system, it will prevent the login screen and player from opening. If you do have a pop-up blocker on your system, either temporarily disable it or hold down the "ctrl" key while clicking to open the login screen or player. If the "ctrl" key doesn't work, consult the directions found in your pop-up blocker "read me" file. Make sure you don't have a "FunWebProducts" application installed on your system. It will prevent your player from working.

c. Check your internet connection speed, it might be extremely slow at the time you tried to access the player. This can cause the media to "never" play (actually, it's constantly buffering). If you are using a dial-up connection (modem), you will usually get varying connection speeds. Often, the speed is much slower than your 28k or 56k modem is capable of producing. We recommend calling your 'isp' (internet service provider) to inquire about alternate dial-in numbers. Hopefully, they will have several numbers with which to get a better connect speed.

3. Please make sure the following steps are followed to ensure access to the media stream.

IE for Windows:

a. Click on 'tools', which is located on the IE 5 menu bar
b. Select 'internet options'
c. Click the 'security' tab
d. Click on the 'custom level' button
e. Configure the categories by following these steps: